Frequently Asked Questions
Everything you need to know about shopping with The Collection TX.
What is the standard shipping timeframe for orders?
We process and ship orders within 1-3 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.
What is your return policy?
We offer a 14-day return window for store credit or exchange. Items must be in their original condition, unworn, and with all tags attached to be eligible for processing.
How do I know which size will fit me best?
We provide a detailed size guide on every product page. Since we curate pieces from various designers, we also include specific fit notes (e.g., 'runs large' or 'true to size') in the product descriptions.
Do you offer international shipping?
Currently, The Collection TX ships exclusively within the United States. We are working on expanding our reach to international fashion enthusiasts in the near future.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our support team within one hour of placement, and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.