Returns & Exchanges
At The Collection TX, we want you to love your fashion finds, which is why we offer a 14-day return window for store credit or exchange on all unworn items with original tags attached. Please note that all sale items and accessories are final sale to ensure the highest quality for our community.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the unworn items with original tags in their original packaging to ensure they are protected during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Credit
Once our team inspects the returned items, your store credit or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing